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Payment and travel reservation policy:

All our trips are organized with prior reservations to guarantee first-class service, so we recommend organizing in advance and coordinating everything in time.

The payment to confirm the reservation must be 50% at the time of contracting the service and the remaining 50% on the day of the contracted activity.

The established prices are per person in cash or by bank transfer. If payment is requested with debit or credit cards, the client must pay the respective interest.

Trip cancellation policy:

  1. If the cancellation is made between 20 to 30 days before departure there will be a charge of 40% of the total value transferred.

  2. If the cancellation is made between 19 to 10 days before departure there will be a charge of 50% of the total value transferred.

  3. If the cancellation is made between 9 to 5 days before departure there will be a charge of 60% of the total value transferred.

  4. If the cancellation is made between 4 to 2 days before departure there will be a charge of 80% of the total value transferred.

  5. If the cancellation is made 1 day before departure there will be a charge of 100% of the total value transferred.

Trip modification policy:

We reserve the right to modify a scheduled trip without prior notice or a refund. Trip changes may occur due to weather conditions or road closures. In the event that the weather does not allow the booked trip to be made, we will do our best to move the activity to another river, always prioritizing the safety of our clients.

Risk acceptance:

All our clients must sign a risk acceptance form where they recognize the activity they are contracting and accept the risks that this entails. Minors must be accompanied by a permit or written authorization from their parents to carry out the activities. If you have any physical condition or illness, we recommend that you consult with your doctor before carrying out an activity with us. The guides of each activity of our company are authorized to take the necessary measures to guarantee a safe trip for all our clients.

Cotundo,  Archidona, Napo. Ecuador

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